Terms & Conditions

All users who access this official website, browse pillows, bedding supplies and sleep accessories and submit online purchase orders are deemed to have fully read, understood and voluntarily accepted all clauses of these Terms and Conditions. We reserve the right to revise, update and adjust policy content at any time according to business development needs and platform standardized operation requirements. All updated terms will be publicly displayed on the official website in real time without separate individual notification. Users’ continuous website browsing and purchasing behaviors after policy updates constitute automatic recognition and acceptance of the latest revised content. We recommend all customers regularly check this policy page to keep abreast of updated rules and ensure standardized and compliant shopping processes. All displayed pillow products are subject to real-time inventory status. We reserve the right to adjust product specifications, sizes, colors, filling materials and functional designs, suspend product sales, limit single-account purchase quantities, and cancel abnormal orders caused by system pricing errors, inaccurate product information, sudden inventory shortages and suspected fraudulent transactions. If order cancellation is required, we will issue official notifications and complete full refunds through the original payment channel within three to five business days. Customers bear full responsibility for submitting accurate, complete and valid shipping information during checkout. We are not liable for delivery failures, package loss, repeated shipping costs and logistics delays caused by incorrect or incomplete information provided by users. All order expenses including product prices, shipping fees and international import taxes must be fully paid by customers at checkout. All return and exchange behaviors must strictly comply with the official Return and Exchange Policy. Used, slept on, cleaned, washed, artificially damaged, privately modified and improperly stored pillows are non-returnable and non-exchangeable due to bedding product hygiene attributes and secondary sales protection standards. Products with obvious sleeping traces, fabric dirt, filling agglomeration, odor contamination and man-made damage cannot be returned to ensure uniform product hygiene and standardized shopping experience. All users agree to use the website and purchased pillow products in compliance with local commercial laws and bedding product usage specifications. Users must inspect product integrity, fabric cleanliness and filling fluffiness before formal use and bear full responsibility for product deformation, dirt contamination and functional changes caused by improper cleaning, violent extrusion and non-standard use. We reserve the right to refuse service and terminate transaction qualifications for users who violate platform rules and abuse after-sales rights to maintain an orderly and safe online shopping environment for all customers.